What is the definition of 'Hotel Agents' in the context of the Next-Gen Payments agreement for Even Hotels?

According to Even Hotels' 2025 Franchise Disclosure Document, the term "Hotel Agents" within the Next-Gen Payments Agreement encompasses a broad range of individuals and entities associated with the hotel. This includes not only direct employees but also contractors, suppliers, subcontractors, and any other representatives working on behalf of the Even Hotels location.

This definition is important because it clarifies who Even Hotels is responsible for in relation to the Next-Gen Payments Solution. For instance, the franchisee must ensure that all Hotel Agents, as defined, comply with the terms outlined in the agreement. This includes responsibilities such as properly testing the payment solution, ensuring correct usage, accurately entering information, and reporting any software errors or failures.

The broad scope of "Hotel Agents" means that Even Hotels franchisees have a responsibility to train and oversee a wide array of individuals and companies. This ensures that the Next-Gen Payments Solution is used correctly and securely. Any failure by these agents to adhere to the agreement's terms could potentially result in liability for the franchisee.

Therefore, prospective Even Hotels franchisees should carefully consider the implications of this definition and establish clear lines of communication and accountability with all employees, contractors, and other representatives to ensure compliance with the Next-Gen Payments Agreement.