For Even Hotels, what is the deadline for commencing implementation of non-hosted updates after notice from FreedomPay?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
FreedomPay may implement a hosted update on the FreedomPay Solution at such time as it determines, and Hotel shall have the flexibility to commence implementing non-hosted updates according to the schedule of IHG, which implementation shall be commenced no later than twelve (12) months after notice from FreedomPay and completed no later than twenty-four (24) months after such notice, unless such non-hosted update is required by Law, network requirements or PCI requirements, or other applicable authority, in such case Hotel shall implement such non-hosted update in accordance with the date required in such Law or requirement.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, franchisees must commence implementation of non-hosted updates to the FreedomPay system no later than twelve months after receiving notice from FreedomPay. The implementation must be completed no later than twenty-four months after the initial notice. This schedule is based on IHG's schedule.
However, there are exceptions to this timeline. If a non-hosted update is required by law, network requirements, PCI requirements, or another applicable authority, the Even Hotels franchisee must implement the update in accordance with the date specified in that law or requirement. This means that in certain situations, the implementation timeline could be shorter than twelve months.
If an Even Hotels franchisee fails to implement a non-hosted update as required, FreedomPay reserves the right to terminate operational support for the prior release, even if the franchisee continues to use it. FreedomPay will not be considered in breach of contract for doing so. This highlights the importance of adhering to the update schedule to maintain continuous support and avoid potential disruptions to the payment system.