What days are considered 'Business Days' for the Even Hotels agreement?

According to the 2025 Even Hotels Franchise Disclosure Document, the definition of 'business days' is not explicitly provided within the excerpts. However, the document does state that SCH (likely referring to a support or service center) will keep the Department staffed and open during normal business hours in the U.S. Eastern time zone, excluding holidays.

For a prospective Even Hotels franchisee, this implies that certain deadlines, notifications, or operational requirements tied to 'business days' will need to be understood in the context of the Eastern time zone and excluding standard U.S. holidays. This could affect the timing of payments, support requests, or other interactions with the franchisor.

To fully understand what constitutes a 'business day' under the Even Hotels franchise agreement, a prospective franchisee should ask the franchisor for a comprehensive list of holidays observed and a precise definition of 'normal business hours' as it applies to various obligations and communications outlined in the agreement.