According to Even Hotels' 2025 Franchise Disclosure Document, the Core Services are detailed in Schedule 2 and include IHG ConcertoTM, Support Services, and Hotel Opening Consultation Services. IHG Concerto is a cloud-based solution that provides key features needed to manage and operate an Even Hotels hotel, including a reservations system, revenue management system, content management system, guest relations, and hotel operations insights. As part of the Core Services, IHG provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.

Support services include remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration and required as part of Licensee's use of the Core Services and the Additional Required Services. Hotel Opening Consultation Services are required only for Hotels new to an IHG Portfolio Brand and provide guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.

IHG has entered into Enabling Agreements with Service Providers to provide certain Hardware, Software, and Services. IHG will make available to Licensee the Hardware, Software, and Services for the core technology solutions. IHG and/or its Service Provider may modify the features and functionality of the Core Services in the ordinary course of technology development, and IHG will notify Licensee of any such material modification. IHG also reserves the right to add or remove Core Services or to replace any of the Core Services.