According to the 2025 Even Hotels Franchise Disclosure Document, the Core Services are detailed in Schedule 2 to Attachment "D". These services are essential for operating an Even Hotels location within the brand system. IHG, or its affiliates, provides these core technology solutions. IHG can modify the features and functionality of the Core Services as technology evolves, and they will notify the franchisee of any significant changes. IHG also retains the right to add, remove, or replace Core Services.

The Core Services include IHG ConcertoTM, which is IHG's cloud-based computerized solution for managing hotel operations. IHG Concerto includes a reservations system, revenue management system, content management system, guest relations, and hotel operations insights. As part of the Core Services, IHG provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.

Additionally, the Core Services include Support Services, which provide remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration. These services are required for the franchisee's use of the Core Services and the Additional Required Services. Hotel Opening Consultation Services are also included as Core Services, but they are only required for Hotels new to an IHG Portfolio Brand. These services offer guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including the use of the property management system.