Which Cloud PMS is currently utilized by Even Hotels with less than 150 rooms?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
If your Hotel has 150+ guestrooms SCH will require your Hotel to utilize the Opera or Opera Xpress PMS provided by Oracle America, Inc. Currently EVEN Hotels (with less than 150 rooms) will utilize the Cloud PMS. Currently HotelKey is the only Cloud PMS provider but others may be added in the future. You must enter into a license agreement with the supplier for this PMS option (see Exhibit G-12). You must also obtain from the supplier of the PMS, for a fee, ongoing maintenance and support for all other PMS components, including software, PMS software upgrades and required Brand Standard system interfaces to the PMS (see Item 11).
You must also pay support fees for the other components of property-level systems, such as PMS equipment maintenance, and for other systems which interface to the designated PMS system; such as the telecommunications system, the electronic door locking and keycard system, and the specialized sales software. Hardware and software maintenance fees may vary based on the number of rooms at the Hotel.
SCH's criteria and procedures for approval of this required supplier of the PMS software and its ongoing maintenance and support are not readily available to Brand System licensees, but SCH will provide them at your request. SCH will notify you of any discontinuation of these services.
Source: Item 8 — Restrictions on Sources of Products and Services (FDD pages 59–68)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, hotels with less than 150 rooms are required to use a Cloud PMS (Property Management System). Currently, the only approved Cloud PMS provider is HotelKey. However, Even Hotels may add other providers in the future.
As an Even Hotels franchisee, you must enter into a license agreement with HotelKey or any other approved Cloud PMS provider. Additionally, you are responsible for obtaining ongoing maintenance and support for all PMS components, including software, upgrades, and required brand standard system interfaces. These services are obtained directly from the supplier for a fee.
Furthermore, franchisees are also responsible for paying support fees for other property-level systems that interface with the designated PMS, such as telecommunications and electronic door locking systems. Hardware and software maintenance fees may vary based on the number of rooms at the hotel. It is important to note that Even Hotels' criteria and procedures for approving PMS software suppliers and their maintenance and support are not readily available to franchisees but will be provided upon request.