Who bills and collects the fee from Even Hotels for the required PMS software support?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Oracle will bill you and collect the fee from you for the required PMS software support and the PMS Provider provides the support.
Source: Item 6 — OTHER FEES (FDD pages 30–52)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, Oracle will bill and collect the fee for the required PMS (Property Management System) software support. The PMS provider will then provide the actual support services.
This means that as an Even Hotels franchisee, you will receive invoices from Oracle for the ongoing maintenance and support of the PMS software. It is important to note that while Oracle handles the billing, the actual technical assistance and troubleshooting will be provided by the PMS Provider.
Franchisees should ensure they understand the terms of the PMS license agreement, as it includes details about the ongoing maintenance and support for the software. The PMS Provider may only increase the maintenance and support fee once during any calendar year. Franchisees are also responsible for support fees for other property-level systems that interface with the PMS, such as telecommunications and electronic door locking systems.