Besides payment obligations, what events excuse Even Hotels from fulfilling its obligations related to FreedomPay?

According to Even Hotels' 2025 Franchise Disclosure Document, under the FreedomPay pass-through terms, neither the hotel, IHG, nor FreedomPay is liable for failing to fulfill its obligations, except for payment obligations, due to events classified as force majeure. These events include acts of God, acts of war, failure of utility or communications infrastructure, or other causes beyond the non-performing party's reasonable control.

Additionally, FreedomPay will not be held liable for failing to meet its obligations if it is prevented from doing so by any security or other measures imposed by the hotel that restrict access to equipment. This means that if the Even Hotels franchisee implements security protocols that hinder FreedomPay's access, FreedomPay is excused from its responsibilities.

This clause protects FreedomPay from liability in situations where external, uncontrollable events or the actions of the hotel itself impede its ability to deliver services. For a prospective Even Hotels franchisee, this highlights the importance of understanding and adhering to the required security protocols and ensuring that their own operational measures do not inadvertently prevent FreedomPay from fulfilling its obligations. It also emphasizes the need to plan for potential disruptions caused by force majeure events and to have contingency plans in place.