For Even Hotels, is AT&T responsible for third-party applications impacted by the security software or Managed Security Services (MSS)?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
- (b) AT&T is not responsible for any other third party applications which may be impacted by the security software or this MSS.
10. Crowdstrike Pass-Through Terms and Conditions
AT&T shall pass through to Customer any warranties for third-party software available from the manufacturer or licensor. The manufacturer or licensor, and not AT&T, is responsible for any such warranty terms and commitments. ALL SOFTWARE IS OTHERWISE PROVIDED TO CUSTOMER ON AN "AS IS" BASIS. Warranties are revised from time to time.
11. Disclaimer
Eligible Participant acknowledges and agrees that any virus-scanning process and any security software -- including the CrowdStrike Third Party Software -- are reactive measures, and further, acknowledges and understands that CrowdStrike Third Party Software is not one hundred percent effective in preventing business impact from viruses and other security attacks. In the event a virus or other security attack penetrates Eligible Participant's network, Eligible Participant is solely responsible for repair of all infected computer systems.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, AT&T is not responsible for any third-party applications that may be impacted by the security software or Managed Security Services (MSS) provided to Even Hotels franchisees. This means that if the security software or MSS causes issues with other applications the franchisee uses, AT&T will not be held liable for resolving those issues.
This lack of responsibility extends to warranties for third-party software, where the manufacturer or licensor of the software, not AT&T, is responsible for any warranty terms and commitments. AT&T simply passes through any warranties available from these third parties. The software is provided to the customer on an "AS IS" basis, meaning there is no guarantee it will function without issues or be compatible with all systems.
Furthermore, the FDD states that any virus-scanning process and security software are reactive measures and not 100% effective in preventing business impact from viruses and other security attacks. If a virus or other security attack penetrates the franchisee's network, the franchisee is solely responsible for repairing all infected computer systems. This highlights the importance of franchisees understanding the limitations of the security measures provided and potentially investing in additional security solutions to protect their systems and data.