Does the Even Hotels agreement specify any requirements for the Customer to maintain the Hotels in good condition?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
Throughout the entire License Term, Licensee will at its sole cost and expense:
- (1) maintain a high moral and ethical standard and atmosphere at the Hotel;
- (2) maintain the Hotel in a clean, safe and orderly manner and in first class condition;
- (3) provide efficient, courteous and high-quality service to the public in a clean, safe and orderly manner, including, without limitation, maintaining minimum product and service quality standards and scores for quality assurance and guest survey programs established and maintained by IHG, as such programs may be modified by IHG from time to time;
- (4) operate the Hotel 24 hours a day every day in accordance with the Standards, except as otherwise permitted by IHG in writing based on special circumstances;
- (5) strictly comply in all respects with the Standards (as they may from time to time be modified or revised by IHG) and with all other policies, procedures and requirements of IHG which may be from time to time communicated to Licensee (which communication, at IHG's option, may be in hard paper copy or digital, electronic or computerized form, and Licensee must pay any costs to retrieve, review, use or access such digital, electronic or computerized communication);
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, franchisees, referred to as Licensees, are responsible for maintaining the hotel in good condition throughout the entire license term. Specifically, the Licensee must maintain the hotel in a clean, safe, and orderly manner, ensuring it is in first-class condition. This obligation falls under the Licensee's operational responsibilities.
This requirement means that Even Hotels franchisees must allocate resources to ensure the upkeep and maintenance of the physical premises. This includes regular cleaning, safety inspections, and any necessary repairs to keep the hotel in top condition. Failing to meet these standards could lead to non-compliance issues and potential repercussions from IHG, the franchisor.
Furthermore, Even Hotels franchisees must also comply with IHG's quality evaluation system, which may include inspections by IHG representatives. Licensees are required to permit these inspections and take necessary steps to incorporate any corrections or modifications required by IHG to maintain the brand's standards. This ensures that all Even Hotels locations adhere to a consistent level of quality and service, protecting the brand's reputation.