What activities are included in the 'Services' that Even Hotels franchisees receive under the agreement?
Even_Hotels Franchise · 2025 FDDAnswer from 2025 FDD Document
ut and output devices, expansion cards, storage devices (including hard drives and installed and removable flash memory), portable computer and communications devices, other telecommunications devices, cables, wireless interfaces, and other computer peripherals.
"Order Form" means a binding contract created through an IHG-approved order form submitted to IHG or an order through IHG's online portal, currently branded as "IHG Marketplace", as such form or portal may be changed by IHG from time to time, for Services and/or Hardware to be governed by this Master Technology Schedule. The submitted order form or order placed through the portal, once accepted by IHG, forms the binding contract and becomes part of this Master Technology Schedule.
"Participation Agreement" means a joinder, subscription, or participation agreement executed between Licensee and a Service Provider to establish terms governing Hardware, Software, or Services provided by the Service Provider to Licensee in connection with an Enabling Agreement.
"Services" means any services enabled under this Master Technology Schedule, including the Core Services, Additional Required Services, and Optional Services.
"Software" means utilities, operating systems, scripts, applications, system updates, addons, or other materials that can be installed on or used in connection with Hardware, whether in binary machine code or human-readable source code form.
"Tax" means any federal, national, state, local, or non-U.S. income, gross receipts, franchise, sales, use, transfer, value-added, excise, customs, duties, property, withholding or any other tax, charge, or fee, including any interest, penalties, or other additions to tax, imposed by a governmental authority.
Schedule 2 to Attachment "D" Core Services
IHG ConcertoTM. IHG Concerto is an IHG-proprietary, cloud-based computerized solution that provides key features needed to manage and operate a Hotel, including:
- Reservations system;
- Revenue management system;
- Content management system;
- Guest relations; and
- Hotel operations insights.
As part of the Core Services, IHG provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.
Support Services. Support services include remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration and required as part of Licensee's use of the Core Services and the Additional Required Services.
Hotel Opening Consultation Services. (required only for Hotels new to an IHG Portfolio Brand). Guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
Schedule 3 to Attachment "D" Additional Required Services
Property Management System. The property management system ("PMS") is a comprehensive Software application used to coordinate the Hotel operational functions, e.g., front office, sales and planning, accounting, and reporting.
Source: Item 23 — RECEIPTS (FDD pages 99–438)
What This Means (2025 FDD)
According to Even Hotels' 2025 Franchise Disclosure Document, the term 'Services' encompasses any services enabled under the Master Technology Schedule, including Core Services, Additional Required Services, and Optional Services. Core Services include IHG ConcertoTM, which is an IHG-proprietary, cloud-based computerized solution that provides key features needed to manage and operate a Hotel, including reservations, revenue, and content management systems, guest relations, and hotel operations insights. As part of the Core Services, Even Hotels provides network connectivity, system integration, and system interfaces between the Hotel, IHG Concerto, and other services comprising the IHG/Hotel ecosystem.
Support services include remote support and on-site maintenance for approved Hardware and Software specified in the Minimum Configuration and required as part of Licensee's use of the Core Services and the Additional Required Services. Hotel Opening Consultation Services are also provided, but only required for Hotels new to an IHG Portfolio Brand. This includes guidance and consulting on technology-related requirements for opening and operating an IHG Portfolio Brand Hotel, including use of property management system.
IHG or an Affiliate of IHG may enter into an Enabling Agreement with a Service Provider to provide optional Hardware, Software, and Services that are not included in the Core Services or the Additional Required Services ('Optional Services'). Licensees may receive the benefits of the negotiated terms, conditions, and pricing for the Optional Services obtained by IHG in the Enabling Agreements with Service Providers, and may obtain the Optional Services, by entering into an Order Form and/or a Participation Agreement. The Core Services, Additional Required Services, and any Optional Services are provided subject to and in accordance with the supplemental terms set forth in Schedule 4 (Supplemental Terms).