What is the intended purpose of the survey reports provided to the Epcon Communities franchisee?
Epcon_Communities Franchise · 2025 FDDAnswer from 2025 FDD Document
You may be required to participate in a homeowner's survey program which requires you to survey each buyer of a Unit in your project shortly after the buyer closes on the purchase of the Unit and then again a few months after closing. Survey scores indicate the buyer's perception of you, your sales staff, your construction staff, the quality of the Unit, and the perceived value of the Unit, the amenities, and the condominium association. The most critical questions on the survey help determine if the buyer would recommend you to others. You will receive a copy of the survey reports, which are intended to communicate to you areas in which you need to improve.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 32–35)
What This Means (2025 FDD)
According to Epcon Communities's 2025 Franchise Disclosure Document, the survey reports provided to franchisees are intended to highlight areas needing improvement. Epcon Communities may require franchisees to participate in a homeowner's survey program. This program involves surveying each buyer of a unit in the franchisee's project shortly after the purchase and again a few months later.
The survey scores reflect the buyer's perception of the franchisee, their sales and construction staff, the quality and perceived value of the unit, the amenities, and the condominium association. A critical aspect of the survey is determining whether the buyer would recommend the Epcon Communities franchisee to others.
These survey reports serve as a tool for Epcon Communities franchisees to identify weaknesses in their operations. By understanding how buyers perceive their services and products, franchisees can address specific issues and enhance overall customer satisfaction. This feedback loop is designed to help franchisees improve their performance and maintain the standards of the Epcon Communities brand.