Is an Epcon Communities franchisee required to participate in a homeowner's survey program?
Epcon_Communities Franchise · 2025 FDDAnswer from 2025 FDD Document
You may be required to participate in a homeowner's survey program which requires you to survey each buyer of a Unit in your project shortly after the buyer closes on the purchase of the Unit and then again a few months after closing. Survey scores indicate the buyer's perception of you, your sales staff, your construction staff, the quality of the Unit, and the perceived value of the Unit, the amenities, and the condominium association. The most critical questions on the survey help determine if the buyer would recommend you to others. You will receive a copy of the survey reports, which are intended to communicate to you areas in which you need to improve.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 32–35)
What This Means (2025 FDD)
According to Epcon Communities's 2025 Franchise Disclosure Document, franchisees may be required to participate in a homeowner's survey program. This program involves surveying each buyer of a unit in the franchisee's project shortly after the buyer closes on the purchase, and again a few months after closing. The surveys are designed to gauge the buyer's perception of the franchisee, their sales and construction staff, the quality and perceived value of the unit, the amenities, and the condominium association. A key aspect of the survey is to determine if the buyer would recommend the franchisee to others.
Epcon Communities franchisees will receive copies of the survey reports, which are intended to highlight areas needing improvement. This feedback mechanism is designed to help franchisees enhance their operations and customer satisfaction. The survey scores provide insights into various aspects of the business, allowing franchisees to address specific issues and improve overall performance.
Participation in the homeowner's survey program allows Epcon Communities to maintain quality control and brand consistency across all franchise locations. By gathering feedback directly from homeowners, Epcon Communities can identify trends and best practices, which can then be shared with the entire franchise system. This collaborative approach helps to ensure that all franchisees are providing a high-quality product and experience to their customers.