What must the Engineering For Kids franchisee do to ensure employees render courteous service?
Engineering_For_Kids Franchise · 2025 FDDAnswer from 2025 FDD Document
We and our affiliate have developed a distinctive set of specifications and operating procedures (collectively, the "System") for Engineering For Kids Businesses.
The distinguishing characteristics of the System include our professional image and high customer service standards; our standards, specifications and teaching methods for our Programs; Program materials, equipment, and supplies, which may include using course materials, supplies and equipment that are designed and prepared according to our proprietary standards (together "Proprietary Materials"); our techniques for marketing and scheduling Programs; standards and specifications for educational materials and other related products for sale to customers ("Authorized Products"); and our techniques for identifying, recruiting and encouraging the retention qualified employees and instructors; the accumulated experience reflected in our training program and operating procedures to maintain our brand standards, and distinctive exterior and interior design for those Engineering For Kids Businesses that operating from a central learning center.
These are not necessarily all of the elements of the System.
We may change, improve, add to, delete from and further develop the elements of the System from time to time.
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 44–45)
What This Means (2025 FDD)
According to the 2025 Engineering For Kids FDD, maintaining high customer service standards is a distinguishing characteristic of the Engineering For Kids System. Franchisees must adhere to the standards and operating procedures outlined in the manual, which Engineering For Kids can modify over time.
Engineering For Kids has the right to inspect the franchised business at any time during normal business hours, including the ability to interview employees, participants, their parents/guardians, and customers. They can also observe and participate in programs that employees provide. Franchisees must cooperate with these inspections and correct any deficiencies identified.
Engineering For Kids may also use "mystery customer" programs, student surveys, or similar quality control programs. Franchisees are required to participate in these programs and pay the associated charges. If a franchisee receives an unsatisfactory report, they must implement required remedial actions and cover the expenses for re-evaluation and subsequent inspections.