What standards should the Engel & Volkers franchisee use when hiring personnel?
Engel_Volkers Franchise · 2025 FDDAnswer from 2025 FDD Document
- 6.2 Personnel: Franchisee hereby agrees to employ only qualified personnel with background, experience and credentials customary under best practices and standards in the real estate brokerage industry. Franchisee and, if an entity, at least one of its officers, partners and/or managers, must be licensed as a real estate broker, and every employee, contractor, or Sales Advisor who is involved in real estate activities for Franchisee shall have a real estate broker, salesperson or other appropriate license, if and as required by applicable law, rules or regulations. These employees, contractors, and Sales Advisors must have attended an appropriate training course conducted by Franchisor and have passed related tests. Franchisee is responsible for ensuring that its real estate brokerage is open during local normal business hours for residential real estate brokerages. Franchisee shall be responsible for ensuring that its obligations under this Agreement are observed by its employees,
Source: Item 22 — CONTRACTS (FDD page 88)
What This Means (2025 FDD)
According to Engel & Volkers' 2025 Franchise Disclosure Document, franchisees must adhere to specific standards when hiring personnel. Engel & Volkers requires franchisees to employ only qualified personnel who possess the background, experience, and credentials that are customary within the real estate brokerage industry. Furthermore, if the franchisee is an entity, at least one officer, partner, or manager must be licensed as a real estate broker.
Additionally, any employee, contractor, or Sales Advisor involved in real estate activities for the Engel & Volkers franchisee must hold the appropriate real estate license (broker, salesperson, etc.) as mandated by applicable laws and regulations. These individuals must also complete a training course conducted by Engel & Volkers and pass any related tests.
These requirements ensure that all personnel associated with the Engel & Volkers brand meet a baseline level of competence and professionalism, which helps maintain the brand's reputation and quality of service. Franchisees are also responsible for ensuring their real estate brokerage is open during local normal business hours for residential real estate brokerages and that their employees observe the obligations outlined in the franchise agreement.