Who is responsible for covering additional costs incurred due to subsequent alterations to the destination of Engel & Volkers deliveries, at the request of the purchaser?

According to Engel & Volkers's 2025 Franchise Disclosure Document, the purchaser is responsible for covering additional costs if they request alterations to the delivery destination after the initial shipment arrangements. Specifically, the FDD states that any associated additional costs incurred due to subsequent alterations to the destination at the request of the purchaser will be borne by the purchaser. This means that once Engel & Volkers has arranged for the delivery to a specific location, any changes requested by the purchaser that result in extra expenses will be the purchaser's responsibility.

This condition protects Engel & Volkers from unexpected expenses due to customer changes after the shipping process has begun. It also incentivizes purchasers to be certain about their delivery destination before the goods are shipped. This is a fairly standard practice in many franchise systems that involve product delivery, as it ensures that franchisees or their customers bear the costs of their own changes to the agreed-upon arrangements.

For a prospective Engel & Volkers franchisee, this clause is important to understand when dealing with customer orders and deliveries. Franchisees should clearly communicate this policy to their customers to avoid disputes over unexpected shipping costs. Ensuring customers are aware of this policy upfront can help manage expectations and maintain good customer relations while protecting the franchisee's bottom line.