What professional standards are Engel & Volkers franchisees expected to uphold when interacting with customers and other parties?

According to Engel & Volkers' 2025 Franchise Disclosure Document, franchisees, their staff, and sales advisors are expected to maintain the highest professional standards in all interactions. This includes interactions with customers, the general public, other franchisees, Engel & Volkers itself, and its affiliates. This requirement aims to protect the reputation and value of the Engel & Völkers System and Trademarks. Franchisees must also adhere to best practices outlined in the Engel & Völkers System Documentation, which may include a Code of Ethics developed by the company.

This expectation means that prospective Engel & Volkers franchisees must commit to upholding a high level of professionalism in their business operations. This encompasses not only the quality of real estate brokerage services provided but also the manner in which all parties are treated. The mention of a Code of Ethics suggests that Engel & Volkers may have specific guidelines or rules of conduct that franchisees must follow.

For a potential franchisee, this underscores the importance of reviewing the Engel & Völkers System Documentation and any Code of Ethics carefully to fully understand the expected standards of professional conduct. Failure to meet these standards could potentially lead to repercussions, as the franchise agreement emphasizes the protection of the brand's reputation and value.