What kind of support does Engel & Volkers provide to franchisees in connection with the Engel & Volkers System?
Engel_Volkers Franchise · 2025 FDDAnswer from 2025 FDD Document
5.1 Services: Franchisor will provide the following services to Franchisee under this Agreement:
5.1.1 Access to the ENGEL & VÖLKERS international network;
5.1.2 Training courses for Franchisee in accordance with Section 9;
5.1.3 Administrative, technical, and marketing support in connection with the use of the ENGEL & VÖLKERS System;
5.1.4 Access to the System Documentation, which contain Franchisor's recommended methods, specifications, procedures, and products for operation of Franchisee's Residential Real Estate Brokerage under the ENGEL & VÖLKERS System.
Franchisor reserves the right to make changes in the System Documentation from time to time;
5.1.5 Organizing exchanges of information and experience among franchisees;
5.1.6 Make Franchisor's proprietary Integrated Product Suite available and integrate Franchisee into the ENGEL & VÖLKERS information technology network; and
5.1.7 Optional programs, designations and services that Franchisor may develop from time to time and make available to qualifying franchisees.
5.2 Delegation of Services: Franchisor shall be entitled to delegate performance of services to be provided under this Agreement to qualified third parties.
The ongoing Royalty payment stipulated in Section 14.2 will cover the services provided by Franchisor, except Franchisee will have to pay for services of third parties subject to such third parties' or Franchisor's then current price lists (for example, additional training and GG Magazine advertising, and for the cost of marketing materials).
Failure on Franchisee's part to avail itself of any services shall not affect the amount of the Royalty payments.
Each of these price lists (hereinafter called the "Price Lists") are subject to revision at any time by the third party or by Franchisor.
Franchisee will pay the prices set forth in the respective Price List then current at the time the services are ordered.
Franchisor will periodically provide Franchisee with a separate price list for training, the GG Magazine advertising, and marketing articles.
Source: Item 22 — CONTRACTS (FDD page 88)
What This Means (2025 FDD)
According to Engel & Volkers' 2025 Franchise Disclosure Document, Engel & Volkers provides several support services to its franchisees. These include access to the Engel & Volkers international network, training courses as detailed in Section 9 of the agreement, and administrative, technical, and marketing support related to the Engel & Volkers System. Franchisees also gain access to the System Documentation, which offers recommended methods, specifications, procedures, and products for operating a residential real estate brokerage under the Engel & Volkers System.
Engel & Volkers also facilitates the exchange of information and experience among franchisees and provides access to its proprietary Integrated Product Suite, integrating franchisees into the Engel & Volkers information technology network. Additionally, Engel & Volkers may offer optional programs, designations, and services to qualifying franchisees as they become available. However, Engel & Volkers retains the right to modify the System Documentation over time.
The ongoing royalty payments cover the services provided by Engel & Volkers, but franchisees are responsible for paying for third-party services based on their price lists, such as additional training, GG Magazine advertising, and marketing materials. Franchisees are required to pay the prices listed at the time the services are ordered, and Engel & Volkers will periodically provide franchisees with separate price lists for training, GG Magazine advertising, and marketing articles. Failure to use any of the provided services does not affect the royalty payment amount.