Is an Engel & Volkers franchisee required to adopt and implement 'Security Measures' to secure the confidentiality of 'Financial Information'?
Engel_Volkers Franchise · 2025 FDDAnswer from 2025 FDD Document
- 26.11.6 Franchisee must, if required by law to do so, comply with all federal and state information data privacy and data security laws and regulations that may be applicable to the franchised Business and the information that the franchised Business collects from its customers and prospective customers, Sales Advisors, staff members and other third parties, including data protection laws, laws regulating marketing communications, and information security regulations (all such laws and regulations, hereinafter called "Information Privacy Laws"). Without limiting the generality of the foregoing, this may include:
- i. adopting and implementing adequate measures (hereinafter called "Security Measures") to secure the confidentiality of all financial, personal and other sensitive information Franchisee collects from its customers and prospective customers, Sales Advisors, staff members and other third parties (hereinafter called "Financial Information");
- ii. providing customers and prospective customers, Sales Advisors, staff members and other third parties with written notice of the ENGEL & VÖLKERS System's privacy policies and the uses to be made of Financial Information by Franchisee, and by Franchisor and its affiliates and the other businesses and companies to whom they respectively may disclose Financial Information (hereinafter called the "Privacy Policy Notice");
- iii. providing customers and prospective customers, Sales Advisors, staff members and other third parties with prior written notice of disclosure of any Financial Information collected from them (hereinafter called "Disclosure Notice"); and
- iv. providing customers and prospective customers, Sales Advisors, staff members and other third parties with notice of any "opt-out" rights regarding such disclosures and uses of their Financial Information and an adequate opportunity to exercise such rights (hereinafter called "Opt-Out Notice").
From time to time, Franchisor may formulate policies and practices concerning Security Measures, the form, content, and manner of delivering
Privacy Policy Notices, Disclosure Notices, and Opt-Out notices, as well as matters relating or incidental thereto. Franchisee must adopt and implement all such policies and practices in accordance with written instructions in a timely manner.
Source: Item 22 — CONTRACTS (FDD page 88)
What This Means (2025 FDD)
According to Engel & Volkers's 2025 Franchise Disclosure Document, franchisees are required to adopt and implement security measures to protect financial information if mandated by law. These 'Security Measures' are designed to secure the confidentiality of all financial, personal, and sensitive information collected from customers, prospective customers, sales advisors, staff, and other third parties, referred to as 'Financial Information'.
Engel & Volkers franchisees must also provide written notice of the Engel & Volkers System's privacy policies, known as the 'Privacy Policy Notice,' detailing how the franchisee, franchisor, and their affiliates use the financial information. Franchisees are obligated to give prior written notice, or 'Disclosure Notice,' before disclosing any collected financial information. Additionally, franchisees must inform individuals about their 'opt-out' rights regarding the use of their financial information and provide them with the opportunity to exercise those rights via an 'Opt-Out Notice'.
Engel & Volkers may periodically create policies and practices concerning Security Measures, Privacy Policy Notices, Disclosure Notices, and Opt-Out notices. Franchisees are required to adopt and implement these policies and practices according to written instructions in a timely manner. This ensures that all franchisees adhere to consistent standards for data protection and privacy, aligning with legal requirements and the franchisor's guidelines.