What must the Engel & Volkers franchisee remove from telephone and online directories upon termination?

According to the 2025 Engel & Volkers Franchise Disclosure Document, upon termination of the franchise agreement, the franchisee must remove all descriptions or other entries referring to the Engel & Volkers system or the Engel & Volkers office from telephone and online directories, as well as other directories and registers. This ensures that the public is not misled into believing that the terminated franchise is still part of the Engel & Volkers network.

This requirement is a standard practice in franchising to protect the brand's integrity and prevent confusion among customers. By removing all references to the Engel & Volkers system, the franchisee is clearly separating their business from the Engel & Volkers brand. This includes ensuring that no listings or entries in any directories continue to associate the business with Engel & Volkers after the franchise agreement has ended.

The franchisee is responsible for taking immediate action to remove these references. This obligation is part of a broader set of requirements that the franchisee must fulfill upon termination, including ceasing the use of trademarks, transferring phone numbers and online accounts, and discontinuing the use of visual features associated with the Engel & Volkers system. Failing to comply with these requirements could have legal and financial repercussions for the former franchisee.

Prospective franchisees should understand the full scope of their obligations upon termination, as detailed in the franchise agreement. This includes not only the removal of directory listings but also the proper handling of all aspects of the business's branding and identity to ensure a clean break from the Engel & Volkers system.