In case of doubt regarding the Engel & Volkers System Documentation, which version takes precedence?

According to Engel & Volkers' 2025 Franchise Disclosure Document, the master version of the System Documentation kept at the Franchisor's head office takes precedence in case of any doubt. This means that if there are discrepancies or uncertainties regarding the Engel & Volkers System Documentation, the version maintained by Engel & Volkers at their headquarters is the controlling document.

For a prospective franchisee, this implies that they must adhere to the most up-to-date standards, methods, procedures, and specifications communicated by Engel & Volkers. Franchisees are expected to follow the instructions in the most recent versions of the System Documentation. This ensures uniformity and consistency across all Engel & Volkers franchises, maintaining the brand's reputation and standards.

Engel & Volkers retains the right to modify the System Documentation at any time based on its business judgment. Franchisees are responsible for making corresponding amendments to their versions of the System Documentation upon receiving notification of changes and must comply with the revised requirements. This underscores the importance of staying informed about updates from Engel & Volkers to ensure compliance and maintain the integrity of the Engel & Volkers System.