What is the Engel & Volkers agreement's definition of 'Engel & Volkers System'?

• 1.1 The Franchisor**:** The Franchisor offers a franchise to operate a residential real estate brokerage under the ENGEL & VÖLKERS System.

• 1.2 The ENGEL & VÖLKERS Group: The distinctive characteristics of the ENGEL & VÖLKERS System and international network encompass the entire experience of the Engel & Völkers affiliated group of companies (the "Engel & Völkers Group") for the operation of a residential real estate brokerage.

• A proprietary technology platform used in connection with the recording of property listings, client relationship management and online marketing support and for brokerage services and for the integration of franchisees into the ENGEL & VÖLKERS technology network and such other purposes as may be determined by Franchisor from time to time (the "Integrated Product Suite");

• Provision of ongoing business administration and technical and marketing support;

• Initial and continuing training courses; and

• Organization of exchanges of information and experience among franchisees.

• 21.1.2 immediately cease using the ENGEL & VÖLKERS System, including the Trademarks, and Confidential Information;

• 11.1 Compliance with System Documentation: Franchisor has summarized and documented details of the ENGEL & VÖLKERS System and its application in the System Documentation. In order to preserve the good reputation of the ENGEL & VÖLKERS System and ensure maintenance of uniform standards, Franchisee hereby agrees to operate its Residential Real Estate Brokerage in accordance with the mandatory instructions contained in the System Documentation, as it may be amended or modified from time to time. 12.1.1 The parties hereby mutually agree that it may be necessary to adapt the ENGEL & VÖLKERS System, either on a temporary or a permanent basis, due to changing market conditions. In its sole business judgment, the Franchisor may take any steps it deems necessary to adapt and modify the ENGEL & VÖLKERS System, the Integrated Product Suite, the System Documentation and the Trademarks, and the required equipment, technology, signs, trade dress and other business characteristics Franchisee will be required to adhere to (subject to the limitations set forth in this Agreement), to such events or changes in market conditions and other developments occurring at any given time

Source: Item 22 — CONTRACTS (FDD page 88)