Does Endless Summer Sweets provide on-site assistance at the franchise location?

According to Endless Summer Sweets' 2024 Franchise Disclosure Document, they do provide some on-site support. Specifically, Endless Summer Sweets will have a representative provide on-site support for up to one week around the time of the opening of the franchisee's business.

After the business opens, Endless Summer Sweets offers advice via telephone or electronic communication regarding improving and developing the business and resolving operating problems, to the extent they deem reasonable. However, if the franchisee requests in-person support, Endless Summer Sweets may charge a fee plus any out-of-pocket expenses, such as travel, lodging, and meals for their employees providing the on-site support.

This type of opening support is fairly typical in the franchise industry, as franchisors want to ensure a smooth launch for new locations. The potential fees for in-person support after opening are also common, as they allow the franchisor to cover their costs for more extensive assistance.