Will Endless Summer Sweets provide advice to franchisees by telephone or electronic communication?
Endless_Summer_Sweets Franchise · 2024 FDDAnswer from 2024 FDD Document
f the following:
TRAINING PROGRAM
| | If you request, we will provide advice to you (by telephone or electronic | |---|---| | communication) regarding improving and developing your business, and resolving operating | | | problems you encounter, to the extent we deem reasonable. If we provide in-person support in | | | response to your request, we may charge a | |
| Section | Number of Pages (Including Cover Pages and Table of Contents Pages) | |---|---| | Introduction | 30 | | Establishing the Business | 64 | | Personnel | 52 | | Administrative Procedures | 22 | | Daily Procedures | 28 | | Marketing | 21 | | | | | Total Number of Pages | 217 | Training will be held at our original location in Berkely, California for approximately two weeks or at a location designated by us beginning approximately twelve weeks before you are scheduled to open for business.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 18–25)
What This Means (2024 FDD)
According to Endless Summer Sweets' 2024 Franchise Disclosure Document, Endless Summer Sweets will provide advice to franchisees via telephone or electronic communication. Specifically, if a franchisee requests it, Endless Summer Sweets will offer advice regarding improving and developing the business, as well as resolving any operational problems that may arise.
This support is provided to the extent that Endless Summer Sweets deems reasonable. However, if in-person support is requested and provided, Endless Summer Sweets may charge a fee to the franchisee. This fee would cover any out-of-pocket expenses incurred, such as travel, lodging, and meals for the Endless Summer Sweets employees providing the on-site support.
This type of support is fairly typical in franchising, where franchisors offer ongoing assistance to help franchisees succeed. Franchisees should consider the potential costs of on-site support when budgeting and should clarify with Endless Summer Sweets what types of issues warrant on-site versus remote assistance.