In what format can Endless Summer Sweets require post-opening training programs?
Endless_Summer_Sweets Franchise · 2024 FDDAnswer from 2024 FDD Document
or debit cards, gift cards, electronic fund transfer systems, and mobile payment systems). Franchisee shall purchase or lease all equipment and enter into all business relationships necessary to accept payments as required by Franchisor. Franchisee must at all times comply with payment card industry data security standards (PCI-DSS).
- 7.11 Gift Cards, Loyalty Programs, and Incentive Programs. At its own expense, Franchisee shall sell or otherwise issue gift cards, certificates, or other pre-paid systems, and participate in any customer loyalty programs, membership/subscription programs, or customer incentive programs, designated by Franchisor, in the manner specified by Franchisor
Source: Item 23 — RECEIPTS (FDD pages 39–125)
What This Means (2024 FDD)
According to Endless Summer Sweets' 2024 Franchise Disclosure Document, the company can specify the manner in which franchisees participate in customer loyalty programs, membership/subscription programs, or customer incentive programs in the manual or otherwise in writing.
Endless Summer Sweets also provides franchisees with recommended administrative, bookkeeping, accounting, and inventory control procedures. The franchise may make these procedures part of the required System Standards.
Therefore, Endless Summer Sweets can mandate post-opening training programs through its manual or in writing.