What staff members are required to complete HPMS training for Embassy Suites By Hilton?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Hilton Property Management System ("HPMS") Training.
Before the opening of your Hotel, all Hotel staff that will be utilizing HPMS must first complete their respective training based on their role.
This training is mandatory for all personnel working in the designated subject areas.
We will verify that all front desk staff and management have successfully completed training.
If your staff have not completed the required training, the opening of your Hotel may be delayed.
Currently, there is no separate fee for this training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, all hotel staff who will use the Hilton Property Management System (HPMS) must complete HPMS training before the hotel opens. This training is mandatory for all personnel working in the designated subject areas. Embassy Suites By Hilton will verify that all front desk staff and management have successfully completed the training.
If the staff members do not complete the required HPMS training, the opening of the Embassy Suites By Hilton hotel may be delayed. Currently, there is no separate fee for this training.
Prospective franchisees should ensure that all relevant staff members are scheduled for and complete the HPMS training to avoid potential delays in the hotel opening. This requirement highlights the importance Embassy Suites By Hilton places on standardized property management systems and trained staff.