Does the Preferred Provider Fee for Embassy Suites By Hilton include travel expenses?

According to Embassy Suites By Hilton's 2025 Franchise Disclosure Document, the Preferred Provider fees do not include travel expenses. The franchisee is responsible for covering these costs separately. Specifically, if HSS (Hilton Supply Management) or Preferred Provider personnel incur expenses such as travel, lodging, or meals while providing services, the franchisee must either pay for these expenses directly or promptly reimburse HSS upon receiving documentation.

This means that beyond the standard fees for equipment, maintenance, or services provided by HSS or Preferred Providers, an Embassy Suites By Hilton franchisee should budget for potential travel-related costs. These costs can arise from various activities, including the installation of the Information System, site surveys, or any situation where on-site support is required. The franchisee will be invoiced for these expenses, which are payable within fifteen days of receipt.

This arrangement is fairly standard in the franchise industry, where franchisees often bear the responsibility for covering the direct costs associated with on-site support or training. The franchisee should maintain clear records of these expenses and ensure they receive proper documentation to avoid disputes. Understanding these additional costs is crucial for accurate financial planning and budgeting when investing in an Embassy Suites By Hilton franchise.