How many OnQ email accounts must an Embassy Suites By Hilton have at a minimum?

According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, franchisees must have a minimum of 3 OnQ email accounts. The fee for these accounts is currently $7.92 per user per month, with an additional $12.50 per month for delivery to mobile devices. These fees are billed quarterly.

This requirement ensures that the Embassy Suites By Hilton hotels can effectively utilize the OnQ system for communication and operations. The OnQ system is a critical component of the hotel's technology infrastructure, and having a minimum number of email accounts likely supports essential functions such as guest communication, staff coordination, and management oversight.

For a prospective franchisee, this means factoring in a recurring cost for these email accounts. While the individual cost per account seems relatively low, it's important to consider this as part of the overall technology expenses. It is also important to note that the fees are subject to change, so franchisees should budget accordingly and stay informed about any potential adjustments to these costs.

It is also important to note that the number of email accounts required may depend on the size of the hotel and the number of employees. A franchisee should discuss with Embassy Suites By Hilton whether more than 3 accounts are needed to adequately run the hotel.