Are maintenance fees charged for Non-maintained Equipment at Embassy Suites By Hilton?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
No maintenance fees will be charged to Customer for any Non-maintained Equipment as described in Section 1 above.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites By Hilton's 2025 Franchise Disclosure Document, maintenance fees are not charged for Non-maintained Equipment. The FDD specifies that customers will not be billed for maintenance on equipment they have elected not to include in the standard maintenance program.
This means that Embassy Suites By Hilton franchisees have the option to exclude certain pieces of authorized equipment from the standard maintenance agreement, and if they do so, they will not incur maintenance fees for that specific equipment. However, this exclusion is subject to advance written approval from HSS.
It's important to note that neither HSS nor the Preferred Provider is responsible for the maintenance or support of Non-maintained Equipment. Therefore, franchisees who choose this option will need to find alternative solutions for maintaining and supporting this equipment, potentially incurring separate costs for repair or replacement if issues arise.