What is HPMS also referred to as within the OnQ system for an Embassy Suites By Hilton franchise?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
The property management system component within the OnQ system is called the Hilton Property Management System ("HPMS"). HPMS may also be referred to as the Property Engagement Platform ("PEP®"). We developed HPMS in collaboration with HotelKey, Inc., a thirdparty technology company. Certain elements of HPMS are proprietary to Hilton.
Source: Item 5 — INITIAL FEES (FDD pages 22–27)
What This Means (2025 FDD)
According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, the Hilton Property Management System (HPMS) within the OnQ system may also be referred to as the Property Engagement Platform (PEP®). The OnQ system is a required business computer system that connects System Hotels to Hilton's reservation offices and travel planners worldwide.
The OnQ system is comprised of proprietary components for reservations, property management, revenue management, rate & inventory management, forecast management, learning management, and other components for the operation of the Hotel. Embassy Suites By Hilton developed HPMS in collaboration with HotelKey, Inc., a third-party technology company, and certain elements of HPMS are proprietary to Hilton.
Prospective franchisees must acquire the OnQ software components from HSS or Hilton's designated vendors because certain elements are proprietary. The complete OnQ package includes certain hardware, software, installation, and support. Franchisees may acquire the hardware from HSS, its preferred providers, or other third-party vendors.