Where does the Hilton Honors Training for Embassy Suites By Hilton take place?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
e number of rooms. If your staff does not attain the minimum score, the opening of your Hotel may be delayed. Currently there is no separate fee for this training.
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- Hilton Honors Training. The Hilton Honors Training is online through Hilton University. This training program is mandatory for all management personnel in key functions and applicable front office personnel and must be completed before the Hotel opens, or is converted, or within 14 to 45 days of their start date, depending on job position. Currently, there is no separate fee for this training.
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- Hilton Core Sales Skills. All designated commercial leaders and sales staff must successfully complete this certification program within 90 days of their start date. This program teaches Hilton's sales process and reinforces critical consultative selling skills.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, the Hilton Honors Training is available online through Hilton University. This training is mandatory for all management personnel in key functions and applicable front office personnel. The training must be completed before the hotel opens, is converted, or within 14 to 45 days of their start date, depending on the job position. There is currently no separate fee for this training.
According to a table in the FDD, the Hilton Honors Training consists of 1 hour of classroom training and 1 hour of on-the-job training. The training takes place either online or on-site.
Prospective franchisees should ensure that all relevant personnel complete the Hilton Honors Training within the specified time frame to avoid any delays in the hotel's opening or conversion. Additionally, franchisees should factor in the time commitment for both classroom and on-the-job training when scheduling staff training.