Does Hilton direct or supervise an Embassy Suites By Hilton franchisee's personnel during training?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
You acknowledge and agree that when we provide training, we provide the training content that we deem necessary and appropriate for the business functions of the Hotel so that it may operate in accordance with our Standards; and we do not direct or supervise your personnel, or have, retain, or exercise any control over your (or your Management Company's) personnel or personnel policies or procedures in any manner;
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, Embassy Suites By Hilton does not direct or supervise a franchisee's personnel during training. While Embassy Suites By Hilton provides the training content deemed necessary for the hotel's business functions to operate according to their standards, the document explicitly states that they do not direct or supervise the franchisee's personnel, nor do they have any control over their personnel policies or procedures.
This means that while franchisees are required to have their personnel attend training programs, they retain control over their employees. The franchisee is responsible for selecting which personnel attend the training programs and for all associated travel, lodging, and other expenses.
Embassy Suites By Hilton's role is limited to providing the training content necessary for maintaining brand standards, while the franchisee maintains autonomy over their staff and their employment-related matters. This arrangement is typical in franchising, where the franchisor sets brand standards and provides training, but the franchisee manages their employees.