What is the franchisee's obligation if Embassy Suites By Hilton finds deficiencies during an inspection?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
You will permit us to inspect the Hotel without prior notice to you to determine if the Hotel is in compliance with the Standards.
You will cooperate with our representatives during these inspections.
You will then take all steps necessary to correct any deficiencies within the times we establish.
We may charge you quality assurance program fees and charges as set forth in the Standards.
You will provide complimentary accommodations for the quality assurance auditor each time we conduct an on-site quality assurance inspection, evaluation, or reevaluation, or to verify that deficiencies noted in a quality assurance evaluation report or PIP have been corrected or completed by the required dates.
Audits conducted under our quality assurance program will not include review or approval of your (or your Management Company's) personnel policies or procedures.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, franchisees must take necessary steps to correct any deficiencies identified during inspections within the timeframe established by Embassy Suites By Hilton.
Embassy Suites By Hilton conducts a quality assurance program that includes pre-opening and periodic inspections of the hotel, guest satisfaction surveys, and audits to ensure compliance with the brand's standards. Franchisees are required to allow Embassy Suites By Hilton to inspect the hotel without prior notice to determine compliance and must cooperate with representatives during these inspections.
In addition to correcting deficiencies, franchisees must provide complimentary accommodations for the quality assurance auditor each time Embassy Suites By Hilton conducts an on-site quality assurance inspection, evaluation, or reevaluation, or to verify that deficiencies noted in a quality assurance evaluation report or PIP have been corrected or completed by the required dates. However, audits conducted under the quality assurance program will not include review or approval of the franchisee's (or their Management Company's) personnel policies or procedures.