Is an Embassy Suites By Hilton franchisee required to enter into credit card agreements?

According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, franchisees are required to honor nationally recognized credit cards and credit vouchers. Specifically, Embassy Suites By Hilton franchisees must enter into all necessary credit card and voucher agreements with the issuers of such cards or vouchers. This requirement is part of maintaining minimum performance standards and scores for quality assurance programs established by the franchisor.

This obligation ensures that Embassy Suites By Hilton hotels can accommodate guests' payment preferences and participate in the broader credit card network. By accepting major credit cards, franchisees can attract a wider customer base and facilitate transactions.

The franchisee bears the responsibility of managing relationships with credit card companies and adhering to the terms of those agreements. This includes processing payments, handling chargebacks, and complying with security standards. Failure to comply with these requirements could result in penalties or termination of the franchise agreement.

This requirement is standard practice in the hotel franchising industry, as it ensures consistent service and payment options across all locations within the brand. Prospective franchisees should factor in the costs associated with credit card processing fees and compliance when evaluating the financial viability of the franchise.