For Embassy Suites By Hilton, on what equipment can the software be used?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
2.2 Use of Certified Third Party Software Only. In the event Customer uses or installs any third party software other than Certified Software on the Authorized Equipment or uses equipment that is not Authorized Equipment, HSS will have no further obligations to provide any Proprietary Software Maintenance services to Customer.
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- "Authorized Equipment" means equipment that has met HSS standards for operating as part of the Information System and which is made available for purchase or lease under this Agreement or a Joinder Agreement.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites By Hilton's 2025 Franchise Disclosure Document, the software can only be used on "Authorized Equipment". The FDD defines "Authorized Equipment" as equipment that meets Hilton Systems Solutions (HSS) standards for operating as part of the Information System. This equipment is available for purchase or lease under the agreement or a Joinder Agreement.
Embassy Suites By Hilton franchisees are required to use only the Authorized Equipment for the Proprietary Software. If a franchisee uses or installs any third-party software other than Certified Software on the Authorized Equipment, or uses equipment that is not Authorized Equipment, HSS is not obligated to provide any Proprietary Software Maintenance services.
This requirement ensures that the software operates correctly and that HSS can provide adequate support. It is important for prospective franchisees to understand that using unauthorized equipment or software can void their maintenance agreement with HSS. Franchisees should confirm with HSS which equipment models are approved and what the process is for requesting approval of alternative equipment.