For Embassy Suites By Hilton, who determines if a Site Survey is required?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
- 1.5 Site Surveys. HSS will determine if an onsite, remote or combined Site Survey is required. Customer and HSS will mutually determine the scope, schedule and timing of a site survey that may be required for the preparation, installation and/or implementation of PEP (the "Site Survey"). HSS and Customer will identify the responsible parties for each aspect of the Site Survey. In preparation for any Site Survey, Customer will provide information and documentation relative to the Hotel as requested by HSS, including, but not limited to, hotel drawings, room locations and wiring diagrams. If HSS performs on-site services during the Site Survey, the Customer is responsible for providing timely access to the Hotel property, as well as complimentary room nights with confirmed reservations at the Hotel, as needed in the course of performing the Site Survey. A Hotel representative will be appointed by Customer to provide escort and access to guest rooms for the room inspection portion of the Site Survey. The fees and costs for any work performed by HSS relative to the Site Survey, including any fees for creation and validation of the wireless network design, any travel expenses, per diem fees and other out- of-pocket related costs, will be billed separately by HSS to the Customer. Any additional costs incurred due to delays in performing the Site Survey caused by the Customer's Hotel will also be billed to Customer.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to Embassy Suites By Hilton's 2025 Franchise Disclosure Document, HSS (likely referring to a Hilton-approved vendor or subsidiary specializing in technology solutions) determines whether a Site Survey is required for the preparation, installation, and implementation of PEP (presumably a technology platform or system). The document specifies that HSS will decide if the survey will be onsite, remote, or a combination of both.
Embassy Suites By Hilton franchisees should note that while HSS determines the necessity of the Site Survey, the franchisee (referred to as "Customer" in the document) and HSS will mutually agree on the scope, schedule, and timing of the survey. The franchisee is also responsible for providing necessary information and documentation about the hotel, such as drawings, room locations, and wiring diagrams, to facilitate the Site Survey. This collaborative approach suggests that while HSS has the authority to mandate a survey, the franchisee has input into how it is conducted.
The franchisee is also responsible for providing timely access to the hotel property and complimentary room nights for HSS personnel if onsite services are required during the Site Survey. Furthermore, the franchisee will appoint a hotel representative to escort HSS personnel and provide access to guest rooms for inspection. The franchisee will bear the fees and costs associated with the Site Survey performed by HSS, including wireless network design validation, travel expenses, per diem fees, and other related costs. Any delays caused by the franchisee's hotel may also result in additional charges.
In summary, while HSS determines the necessity of a Site Survey, the franchisee plays a crucial role in providing information, access, and support to ensure the survey is conducted effectively. The franchisee is also responsible for covering the costs associated with the survey and any delays caused by the hotel. This highlights the importance of clear communication and cooperation between the franchisee and HSS to manage the Site Survey process efficiently.