What constitutes 'Authorized Equipment' for an Embassy Suites By Hilton franchise, and how is it obtained?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
e any reported problems by telephone or by accessing Customer's equipment remotely.
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- On-Site Services. In the event HSS is unable to resolve any reported problem by telephone or modem, HSS will dispatch service personnel to Customer's Site for the purpose of providing maintenance services hereunder at HSS's standard rates and charges.
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- Customer Responsibilities. HSS has no obligation to maintain or repair any software other than the Proprietary Software or PEP, nor to repair or replace any expendable or consumable components such as ribbons, paper, toner cartridges, print wheels, drums, batteries, or diskettes.
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- Cost and Payment Terms. Annual Cost of Software Maintenance is $%AnnualSWMaint%. Payments will be calculated from the Start Date, payable in monthly installments of $%MonthlySWMaint%. The monthly payment amount will be due in advance and will be billed by HSS. Interest at the then current highest rate allowed will be charged for any payments made by Customer after the payment due date (thirty (30) days after billing).
Travel expenses, per diem fees and related costs for any on-site maintenance will be billed separately.
HSS reserves the right to increase or decrease the Software Maintenance cost on an annual basis to reflect increases or decreases in such cost internally and from the Preferred Providers of such services and to reflect the addition or construction of additional guest rooms
SCHEDULE B-1 AUTHORIZED EQUIPMENT
The term Authorized Equipment includes (i) the equipment needed by Customer at Customer's hotel, as determined solely by HSS, for the Customer's use of the Proprietary Software (the "Network Authorized Equipment") (ii) and any additional equipment authorized by HSS for use at Customer's hotel, over and above the Network Authorized Equipment (the "Standard Plus Equipment").
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- Authorized Equipment Purchase. Customer may purchase the Authorized Equipment from the Preferred Provider who may provide a joinder agreement with Customer or from another retailer; however, if such Authorized Equipment is obtained from another retailer, it must conform to HSS's specifications. Furthermore, if Customer elects to purchase such Authorized Equipment from a third party other than the Preferred Provider, the file server and work stations must be shipped to HSS or its designee for certification that these components comply with HSS's specifications and testing procedures. Customer will also be responsible for the shipping and shipping related costs to and from HSS or its designee for such certifications.
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- Authorized Equipment As Personal Property/Insurance Requirements. In addition to any other specific purchase terms required by the Preferred Provider, the following purchase terms and conditions will apply to any Authorized Equipment obtained from a Preferred Provider or HSS. The Authorized Equipment will be at all times, personal property which will not, by reason of connection to the Hotel, become a fixture or appurtenance to the Hotel, and until such time as Customer or its designated third party pays to the Preferred Provider the total sum for the Authorized Equipment as required hereunder, the Authorized Equipment will remain the property of the Preferred Provider, and title will remain with the Preferred Provider, free from any claims of Customer or the holder of any lien or encumbrance on the Hotel and/or any other property of Customer. Customer will maintain fire, extended coverage, vandalism, and malicious mischief insurance on the Authorized Equipment in an amount not less than the purchase price of the Authorized Equipment. Said insurance will name HSS as an additional insured. For so long as this obligation remains in effect, Customer will furnish to HSS a certificate of the insurance carrier describing the terms and coverage of the insurance in force, the persons insured, and the fact that the coverage may not be canceled, altered or permitted to lapse or expire without thirty (30) days advance written notice to HSS. Upon payment in full, title to the Authorized Equipment will vest in the Customer and will be free and clear of the above requirements relating to insurance and of all of the Preferred Provider's liens, claims and encumbrances and the Authorized Equipment will become the sole property of Customer. Customer assumes the expense of delivery and in-transit insurance for the Authorized Equipment.
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- Authorized Equipment.
NETWORK AUTHORIZED (PROGRAM FUNDED) EQUIPMENT:
%NetAuthEquipOne%
STANDARD PLUS (HOTEL FUNDED) EQUIPMENT:
%StdPlusEquipOne%
SCHEDULE B-2 AUTHORIZED EQUIPMENT MAINTENANCE AND REFRESH
- Maintenance for the Authorized Equipment. Customer must take all steps necessary to provide all necessary maintenance services for the Authorized Equipment it purchases or leases so that it will receive such maintenance services for all such Authorized Equipment throughout the term of this Agreement.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to the 2025 Franchise Disclosure Document, an Embassy Suites By Hilton franchisee can acquire 'Authorized Equipment' from a Preferred Provider or another retailer, but if obtained from another retailer, it must meet Hilton Systems Solutions' (HSS) specifications. If the franchisee chooses to buy from a third party other than the Preferred Provider, the file server and workstations must be shipped to HSS or its designee for certification to ensure compliance with HSS's specifications and testing procedures. The franchisee is responsible for all shipping and related costs for these certifications.
Embassy Suites By Hilton requires that the Authorized Equipment remains personal property and not a fixture of the hotel until fully paid. Until the equipment is fully paid for, the Preferred Provider retains ownership, protecting it from any claims against the franchisee or liens on the hotel. The franchisee must maintain fire, extended coverage, vandalism, and malicious mischief insurance on the Authorized Equipment, naming HSS as an additional insured, and provide HSS with a certificate of insurance.
Upon full payment, the title of the Authorized Equipment transfers to the Embassy Suites By Hilton franchisee, free from any liens or encumbrances. The franchisee is responsible for the expenses related to the delivery and in-transit insurance of the Authorized Equipment. Furthermore, HSS coordinates the installation of the Authorized Equipment, whether purchased or leased from a Preferred Provider.
Before installation, the franchisee must provide a suitable location for the equipment and ensure all necessary electrical connections and phone lines are available. Any delays in shipment or installation by vendors do not hold HSS liable for failing to meet the agreed installation date, although HSS will attempt to enforce vendor service agreements. If the franchisee buys the equipment from another retailer, the installation date is agreed upon after HSS confirms that the equipment meets its standards and can be configured with the software.