Can Embassy Suites By Hilton change the software?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
C. HSS is unable to modify, and does not provide support for, the Certified Third Party Software. Provided Customer has paid for all Proprietary Software Maintenance and other fees charged hereunder and satisfied all other obligations under the Agreement, HSS will supply Customer with any standard enhancements, improvements, updates, and/or modifications to the Proprietary Software and PEP ("Updates") generally made available by HSS as options or new releases to its Customers which are not charged for separately by HSS. Such Updates will be HSS's sole and exclusive property and will be deemed part of the Proprietary Software hereunder. Customer agrees that it may be required to purchase some Updates to the Proprietary Software and PEP, which are charged for separately by HSS, as well as additional hardware and/or software in order to utilize certain major upgrades or enhancements.
6.6.1 We may periodically require you to modernize, rehabilitate and/or upgrade the Hotel's [INSERT FOR EY, PE, RU: Package, fixtures, equipment, furnishings, finishes, furniture, signs, computer hardware and software and related equipment, supplies and other items to meet the then-current Standards. You will make these changes at your sole cost and expense and in the time frame we require.
(f) Customer allows the removal and future replacement or refreshment of Network Authorized Equipment at such time and in such manner as may be determined by HSS in its sole discretion.
Source: Item 22 — CONTRACTS (FDD page 97)
What This Means (2025 FDD)
According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, HSS (Hilton Systems Solutions, LLC) can supply standard enhancements, improvements, updates, and/or modifications to the Proprietary Software and PEP (Hilton Property Engagement Platform). These updates are generally made available as options or new releases to its customers and are not charged for separately by HSS. These updates become HSS's property and part of the Proprietary Software.
However, Embassy Suites By Hilton franchisees may be required to purchase certain upgrades to the Proprietary Software and PEP, which are charged separately by HSS. Additional hardware and/or software may also be necessary to utilize major upgrades or enhancements. HSS is unable to modify or provide support for Certified Third Party Software, which is supported by the applicable Preferred Provider.
Embassy Suites By Hilton franchisees must allow the removal and future replacement or refreshment of Network Authorized Equipment at such time and in such manner as may be determined by HSS in its sole discretion. Additionally, Embassy Suites By Hilton may periodically require franchisees to modernize, rehabilitate, and/or upgrade the Hotel's package, fixtures, equipment, furnishings, finishes, furniture, signs, computer hardware and software, and related equipment to meet the then-current standards, at the franchisee's sole cost and expense and in the time frame required by Embassy Suites By Hilton.