For Embassy Suites By Hilton, is the Call Accounting interface considered proprietary software?

According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, the Call Accounting interface may be considered proprietary software. HSS licenses to the Customer use of the Hilton Property Engagement Platform (PEP) and the following Proprietary Software and sublicenses to Customer use of the Certified Third Party Software included in PEP under the terms specified in the Agreement. The interfaces are considered Proprietary Software unless otherwise noted.

If a franchisee requires the implementation of any interface Proprietary Software for connectivity to third-party systems, the franchisee is responsible for any fees assessed by the third-party vendors to test and implement the necessary connectivity. The franchisee will also be required to make arrangements with any such third-party vendor to provide the necessary assistance required to test and implement the interface connectivity. This assistance requires the vendor to be on-site at the time of testing and implementation, unless the third-party vendor can perform all necessary tasks (as defined by HSS) through a remote connection to the Customer's third-party system. The cost incurred by any third-party vendors for testing and implementing connectivity to third-party systems will be billed to the franchisee by HSS, or such vendors for the license of each copy of the Proprietary Software and the Certified Third Party Software licensed to Customer by HSS.

Embassy Suites By Hilton franchisees must use additional Proprietary Software and Certified Third Party Software for the proper operation of the Agreement Products and Services. Such Software made available to Customer by HSS is licensed to Customer under the terms of this Agreement. There are a number of training modules applicable for each job role regarding PEP's and the Proprietary Software's function. The Hotel is responsible for ensuring that all employees who have responsibilities related to the use of PEP and the Proprietary Software complete the applicable training modules prior to the implementation of PEP, the Proprietary Software and Certified Third Party Software above at the Hotel, or within ten (10) days of employment, as agreed to with HSS.