When does billing for OnQ connectivity begin for an Embassy Suites By Hilton hotel?
Embassy_Suites_By_Hilton Franchise · 2025 FDDAnswer from 2025 FDD Document
er third-party suppliers. Costs of these licenses may vary based on the number of users or computers at your Hotel and other factors.
OnQ Connectivity. The cost for OnQ connectivity is billed to you by HSS, and costs between $400 and $600 per month. Billing will begin when your Hotel's internet acce
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to the 2025 Embassy Suites By Hilton Franchise Disclosure Document, the cost for OnQ connectivity, which ranges from $400 to $600 per month, is billed by HSS. Billing commences once the hotel's internet access circuit is installed, approximately 45 days before the hotel opens. These fees are non-refundable, as detailed in the HITS Agreement, Order Document Section 1.7.
For a prospective Embassy Suites By Hilton franchisee, this means that they will incur OnQ connectivity costs nearly a month and a half before the hotel begins operations. This should be factored into the pre-opening budget and financial planning. The franchisee should confirm the exact monthly cost with HSS to ensure accurate budgeting, as the FDD provides a range rather than a fixed amount.
It is important to note that the HITS Agreement governs the access to, use of, installation, and ongoing support and maintenance of the Guest Internet Access. The franchisee should carefully review the HITS Agreement to fully understand their obligations and the terms related to OnQ connectivity and other related services. Understanding these costs and timelines is crucial for managing cash flow during the pre-opening phase.