Under what conditions can HSS suspend Embassy Suites' access to services?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
If Customer fails to comply with the Information System use regulations, rules or policies, or is otherwise in default under this Agreement HSS may, in its sole discretion: (a) disable Customer's access to or use of all or any part of the Information System and suspend any part of the Services provided or supported under this Agreement and (b) suspend and withhold performance of HSS's obligations under this Agreement.
Customer will not be entitled to any compensation, refund or reduction in charges as a result of such action.
Customer agrees that any such disabled access and suspension from the Information System will not constitute or result in actual or constructive termination or abandonment of this Agreement, or a waiver or release of any right to terminate.
HSS may charge Customer for the cost relating to such disabling and suspending and, if Customer's defaults are cured as required, re-enabling such access and resuming such obligations, if any, together with related intervention or administration fees.
- 4.5 Limitation on Access.
If HSS determines in its sole discretion that it is necessary or advisable in order to protect in any way and for any reason the Information System, HSS may bar Customer's access to the Information System and may temporarily or permanently remove any or all data or other files.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, HSS (presumably a service provider) has the authority to suspend an Embassy Suites franchisee's access to the Information System under certain conditions. Specifically, HSS can disable access to the Information System and suspend services if the franchisee fails to comply with the regulations, rules, or policies governing the Information System's use, or if the franchisee is otherwise in default under the agreement. This action is at HSS's sole discretion.
Embassy Suites franchisees will not receive any compensation, refunds, or reduction in charges as a result of such suspension. Furthermore, this suspension does not constitute a termination of the agreement or a waiver of HSS's right to terminate the agreement. HSS may also charge the franchisee for the costs associated with disabling access and suspending services, as well as for re-enabling access and resuming obligations if the franchisee cures the defaults, including intervention or administration fees.
Additionally, HSS can bar an Embassy Suites franchisee's access to the Information System and remove data or files if HSS determines it necessary to protect the Information System for any reason. This highlights the importance of adhering to the Information System's rules and policies to avoid potential service disruptions and additional costs for Embassy Suites franchisees.