Under what condition is an Embassy Suites franchisee afforded access to the Reservation Service?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Afford you access to the Reservation Service on the same basis as other System Hotels, as long as you are in full compliance with the obligations set forth in the Franchise Agreement, including all Standards set forth in the Manual. Our Reservation Service
currently connects System Hotels to our global reservations database and global distribution systems. (Franchise Agreement, Section 4.2). However, if your Hotel is in default we may suspend our obligations to you under the Franchise Agreement, including removing the listing of your Hotel from any directories we publish and from any advertising we publish, assessing any applicable non-compliance fee, and/or suspending or removing your Hotel from the Reservations Service. (Franchise Agreement, Section 13.3).
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, an Embassy Suites franchisee is afforded access to the Reservation Service if they are in full compliance with the obligations set forth in the Franchise Agreement, including all Standards set forth in the Manual. The Reservation Service connects System Hotels to a global reservations database and global distribution systems.
However, Embassy Suites may suspend obligations to the franchisee if the Hotel is in default. This includes removing the listing of the Hotel from any directories and advertising, assessing any applicable non-compliance fee, and/or suspending or removing the Hotel from the Reservations Service.
It is important for a prospective Embassy Suites franchisee to understand the obligations and standards required to maintain access to the Reservation Service, as this service is crucial for attracting and accommodating guests. Defaulting on the Franchise Agreement can lead to significant repercussions, including the loss of access to this vital system.