Under what circumstances will HSS have no obligation to provide software maintenance services to Embassy Suites?

According to Embassy Suites's 2025 Franchise Disclosure Document, HSS's obligation to provide Proprietary Software Maintenance services to Embassy Suites is contingent upon the software used on the Authorized Equipment. Specifically, if Embassy Suites uses or installs any third-party software other than Certified Software on the Authorized Equipment, HSS is relieved of its duty to provide software maintenance. Similarly, if Embassy Suites uses equipment that is not Authorized Equipment, HSS is also relieved of its duty to provide software maintenance.

This stipulation is important for prospective franchisees to understand because it restricts their flexibility in choosing software and equipment. Any deviation from the approved software or equipment, without written consent from HSS's Information Technology Department, could void the maintenance agreement. This could leave the franchisee responsible for covering the costs of any software issues that may arise.

Embassy Suites franchisees should ensure strict adherence to the approved software and equipment list to maintain the validity of the software maintenance services provided by HSS. It is also important to seek written approval from HSS before installing any third-party software to avoid any potential breach of the agreement. This ensures that the franchisee can rely on HSS for software maintenance and support throughout the term of the agreement.