What does the Training System Access Fee cover for an Embassy Suites franchise?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
C. Cost of Training and Training Materials. The cost of the training is shown below. This cost will be invoiced to Customer by HSS or the third party provider HSS may use at the same time as it renders its invoice to Customer for the License Fees. Additional costs for training replacement general managers or other hotel personnel will be invoiced to Customer prior to such training dates. Customer will be responsible for charges incurred for use of Virtual Private Network ("VPN") to access the training hotel. These costs include fees from HSS's current VPN access provider, for up to 5,000 minutes of network access as well as HSS internal costs for configuration services. VPN access will be terminated for each property at the time of hotel opening or live utilization of the Information System.
Training System Access Fee $%TrainSysAccessFee%
There is currently no additional charge for the CBT training modules which are included within the software.
Sales Skills Training: For the Hampton and Homewood brands (N/A for other brands), attendance is required by general manager assistant general manager, or full-time sales manager within ninety (90) days of employment.
$%SalesTrainingFee%
General Manager Leadership Program:
For ES/HH/HIS/HW/DT/DC (N/A for other brands):
Pre-Opening Materials
For ES/HH/HIS/HW/DT/DC (N/A for other brands):
$%GMTrainingFee%
$%PreOpeningFee%
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, the cost of training is shown and will be invoiced to the customer by HSS or the third party provider HSS may use at the same time as it renders its invoice to the customer for the license fees. Additional costs for training replacement general managers or other hotel personnel will be invoiced to the customer prior to such training dates.
The customer will be responsible for charges incurred for use of Virtual Private Network ("VPN") to access the training hotel. These costs include fees from HSS's current VPN access provider, for up to 5,000 minutes of network access as well as HSS internal costs for configuration services. VPN access will be terminated for each property at the time of hotel opening or live utilization of the Information System.
There is currently no additional charge for the CBT training modules which are included within the software. For the Hampton and Homewood brands (N/A for other brands), attendance is required by general manager, assistant general manager, or full-time sales manager within ninety (90) days of employment. The FDD also mentions pre-opening materials for ES/HH/HIS/HW/DT/DC (N/A for other brands).