What is the training program for Hilton Honors Training at an Embassy Suites?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
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- Hilton Honors Training.
The Hilton Honors Training is online through Hilton University.
This training program is mandatory for all management personnel in key functions and applicable front office personnel and must be completed before the Hotel opens, or is converted, or within 14 to 45 days of their start date, depending on job position.
Currently, there is no separate fee for this training.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 53–67)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, Hilton Honors Training is mandatory for all management personnel in key functions and applicable front office personnel. The training must be completed before the hotel opens, is converted, or within 14 to 45 days of their start date, depending on the job position. This training is conducted online through Hilton University, and currently, there is no separate fee for this training.
The FDD also provides a table that shows the hours of classroom and on-the-job training required for Hilton Honors Training. According to the table, Hilton Honors Training consists of 1 hour of classroom training and 1 hour of on-the-job training. The training can be completed either online or on-site.
Prospective franchisees should note that if staff does not attain the minimum score on training programs, the opening of the hotel may be delayed. While there is no separate fee for the Hilton Honors Training itself, franchisees should factor in the cost of employee time and any potential travel expenses if the training is conducted on-site.