Is there a separate charge for the Digital Key system at Embassy Suites?

According to the 2025 Embassy Suites Franchise Disclosure Document, there is no separate charge for the Digital Key system. The Digital Key system allows hotel guests to open their rooms wirelessly using the Hilton Honors App, effectively using their mobile phone as a room key. The software for the Digital Key system is included within the OnQ system. The hardware, consisting of electronic door locksets and a programming device, is factored into the construction cost estimates detailed in Item 7 of the FDD.

This means that while franchisees are required to implement the Digital Key system, they will not incur any additional fees specifically for the system itself. The costs associated with the Digital Key are bundled into the broader technology infrastructure and construction expenses. This can be seen as a benefit for franchisees as it simplifies budgeting and avoids unexpected technology costs.

Prospective franchisees should carefully review Item 7 of the FDD to understand the full scope of construction costs and ensure they are adequately prepared for these initial investments. Additionally, franchisees should familiarize themselves with the OnQ system, as the Digital Key system is integrated within it, to fully leverage its capabilities and understand any ongoing maintenance or support requirements related to the OnQ system as a whole.