What systems are included in the Hilton OnQ software that Embassy Suites franchisees must be aware of?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
Although neither HIH nor any predecessor has filed an application for copyright registration for the Hilton OnQ software, which includes OnQ (formerly System 21) and other Hilton systems (namely the Revenue and Customer Relationship Management Systems), HIH claims copyrights and the information is Proprietary Information. You may not copy or distribute any of the OnQ software, and you must notify us of any unauthorized use of the OnQ software or any other Hilton systems.
Source: Item 14 — PATENTS, COPYRIGHTS AND PROPRIETARY INFORMATION (FDD pages 72–74)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, the Hilton OnQ software includes OnQ (formerly System 21) and other Hilton systems, specifically the Revenue and Customer Relationship Management Systems. Embassy Suites franchisees must be aware of these systems as they are proprietary information.
The FDD specifies that neither HIH nor any predecessor has filed for copyright registration for the Hilton OnQ software, but HIH claims copyrights to it. As a franchisee, you are prohibited from copying or distributing the OnQ software and are obligated to report any unauthorized use of the software or other Hilton systems to Embassy Suites.
This requirement ensures that Embassy Suites maintains control over its proprietary systems and data, which is common in franchising. Franchisees should understand that using these systems according to the franchisor's standards is crucial for maintaining brand consistency and operational efficiency. Failure to comply with these requirements could lead to a breach of the franchise agreement.