What specific fees are included in the Embassy Suites quality assurance program?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
cover the cost of operating the hotel in accordance with the Standards or the Manual.
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- Our quality assurance program currently includes the Plans and Designs Late Fee, Brand Non-Compliance Fees, PIP/Renovation Failure Fee, the Stay Score Failure Fee, and Service Quality Improvement Program Fees shown here. These represent an evolution of our quality assurance program elements (in which fees were previously referred to as Quality Assurance Evaluation and Re-Evaluation Fees as applicable). More than one fee may apply in a particular circumstance. The PIP/Renovation Failure and Service Quality Improvement Program fees apply
in addition to any other quality assurance fees that may apply. If any quality assurance evaluation, re-evaluation, or Special is conducted on-site, you must also provide complimentary lodgings for our representative during the evaluation.
Source: Item 6 — OTHER FEES (FDD pages 27–41)
What This Means (2025 FDD)
According to the 2025 Embassy Suites Franchise Disclosure Document, the quality assurance program includes several specific fees. These fees cover the costs associated with maintaining brand standards and service quality across all Embassy Suites locations.
The specific fees that are part of the Embassy Suites quality assurance program include the Plans and Designs Late Fee, Brand Non-Compliance Fees, PIP/Renovation Failure Fee, the Stay Score Failure Fee, and Service Quality Improvement Program Fees. These fees represent an evolution of the program, which previously referred to these charges as Quality Assurance Evaluation and Re-Evaluation Fees.
It's important to note that more than one of these fees may apply in any given situation. Additionally, the PIP/Renovation Failure and Service Quality Improvement Program fees are applied alongside any other applicable quality assurance fees. If an on-site evaluation, re-evaluation, or special visit is conducted, the franchisee must provide complimentary lodging for the Embassy Suites representative during the evaluation. Prospective franchisees should refer to Items 8 and 11 of the FDD for more detailed information on the quality assurance program, the Service Quality Improvement Program, and the Franchise Revenue Compliance Management program.