What is the role of Systems Implementation consultants in providing implementation services for Embassy Suites?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
HSS will provide the services using Systems Implementation consultants.
The number of consultants and number of days they will be used will be determined by HSS based upon the size and type of the Hotel and the Hotel's IT requirements.
These consultants may:
(a) work with the Hotel, which is responsible for the cost of building the Hotel's database, including the verification of the proper functioning of the Software, installation, conversion, implementation, data conversion or recovery;
(b) provide procedural support for the property management system to the Hotel's management;
(c) work with the Hotel's management to adapt their use of the Information System to meet the Hotel's requirements;
(d) support the Hotel's staff in their use of the Information System through the Hotel's management;
(e) work with the Hotel's management to assure that the Hotel has all necessary tools for the implementation of the Information System (i.e., Authorized Equipment, Certified Third Party Software, documentation, etc.);
(f) install or approve the installation of equipment to meet the requirements of the Hotel, HSS and the manufacturer of the Authorized Equipment;
(g) work with third party vendors to meet the technical criteria for interface communications (i.e., central reservations, call accounting, energy management, door lock, guest internet access, etc.);
(h) verify that all front desk staff and Hotel's management have successfully completed the Information System Training;
(i) identify and address operational problems that involve the Information System; and
(j) formulate and present recommendations that maximize efficient use of the Information System.
Source: Item 23 — RECEIPTS (FDD pages 97–305)
What This Means (2025 FDD)
According to Embassy Suites' 2025 Franchise Disclosure Document, Systems Implementation consultants play a crucial role in providing implementation services for the hotel's information systems. Hilton Systems Solutions (HSS) uses these consultants, and the number of consultants and days required are determined by HSS based on the hotel's size, type, and IT requirements. These consultants work directly with the hotel to ensure the proper functioning of the software, its installation, conversion, implementation, and data conversion or recovery. The hotel is responsible for the cost of building the hotel's database.
Systems Implementation consultants also provide procedural support for the property management system to the hotel's management and help adapt the use of the information system to meet the hotel's specific requirements. They support the hotel staff in using the information system through the hotel's management and ensure that the hotel has all the necessary tools for implementation, such as authorized equipment, certified third-party software, and documentation. Additionally, they install or approve the installation of equipment to meet the requirements of the hotel, HSS, and the equipment manufacturer.
Furthermore, the consultants work with third-party vendors to meet the technical criteria for interface communications, such as central reservations, call accounting, energy management, door lock, and guest internet access. They verify that all front desk staff and hotel management have successfully completed the Information System Training. The consultants also identify and address operational problems involving the information system and formulate and present recommendations to maximize its efficient use. In summary, these consultants act as a bridge between the technology and the hotel staff, ensuring a smooth and effective implementation of the information system.