Does Embassy Suites have the right to make changes to the System, and must franchisees comply with these changes?
Embassy_Suites Franchise · 2025 FDDAnswer from 2025 FDD Document
There is no limit on our right to make changes to the System. We make changes to the System based on our assessment of the long-term best interests of hotels using the System, considering the interest of the System overall. You must comply with all changes we adopt. We may require that you purchase particular models or brands of merchandise for resale to be sold from the hotel from us or from a source we designate.
You must participate in and use the required Reservation Service, including any additions, enhancements, supplements or variants which we or our affiliates develop or adopt. You must honor and give first priority on available rooms to all confirmed reservations referred to your Hotel through the Reservation Service. The Reservation Service is the only reservation service or system you may use for outgoing reservations referred by or from your Hotel to other hotels or other reservation services we or our affiliates designate.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD pages 75–77)
What This Means (2025 FDD)
According to Embassy Suites's 2025 Franchise Disclosure Document, Embassy Suites retains the right to make changes to the System, and franchisees must comply with these changes. There is no limit on Embassy Suites's right to make changes to the System. These changes are based on Embassy Suites's assessment of the long-term best interests of hotels using the System, considering the interest of the System overall.
Embassy Suites may periodically require franchisees to modernize, rehabilitate, and/or upgrade their Hotel's furniture, furnishings, fixtures, finishes, equipment, fittings, signs, computer hardware and software, and related equipment, supplies, and other items to meet the then-current standards and specifications specified in the Manual. These standards are intended to benefit the System as a whole. Franchisees are responsible for making these changes at their sole cost and expense.
Franchisees must also participate in and use the required Reservation Service, including any additions, enhancements, supplements, or variants which Embassy Suites or its affiliates develop or adopt. They must prioritize confirmed reservations referred to their Hotel through the Reservation Service. The Reservation Service is the only reservation service or system franchisees may use for outgoing reservations referred by or from their Hotel to other hotels or other reservation services that Embassy Suites or its affiliates designate.